Suzlon is committed to ensuring that its products and services adhere to the highest quality standard. It further this endeavour, it has formulated a quality management strategy that encompasses initiatives like House of Quality and Quality Function Deployment (QFD), to name a few. Suzlon’s quality management strategy seeks to embed quality and the pursuit of excellence into the DNA of the company.
This quality management strategy is a practical approach that is designed to provide customers with products and services that maintain the best quality standards. Quality management and streamlined processes continually strengthen the company’s execution capability and enable it to deliver products that are reliable, robust and user-friendly. It also ensures customer-satisfaction and focuses on rapid reduction in life-cycle costs. All this is done without compromising on the promise of providing a greener tomorrow. Apart from providing renewable energy to the society through its customers, Suzlon also takes efforts to reduce its own carbon footprint. Suzlon ensures that its manufacturing processes are designed for minimal carbon emission.
Suzlon is a leader in delivering quality products because it has always been pro-active in taking steps to minimise deviations in quality. The roadmap for Suzlon’s quality initiative is to achieve standards of quality that benchmark with the world’s best and embed them at all levels of the company. To support this quality drive, environmental management is certified in accordance with the requirements of ISO 14001, health and safety management according to OHSAS 18001, and the quality management system in line with ISO 9001.
Vision & Mission
Quality Management Organisation
Certifications & Policies
Vision & Mission
Suzlon’s vision for achieving highest quality standard is to:
Suzlon’s mission for its quality initiatives is to maintain a satisfied customer base, qualitative supplier base and a highly motivated workforce by delivering quality products and services. To achieve its mission, Suzlon commits itself to:
The aim of the entire quality management approach is to formulate a set of systems and processes that not only delivers result in accordance with customer requirements but also encourages its employees to imbibe Suzlon’s quality philosophy.
The Core Purpose
Suzlon's quality management process is driven by the goal of:
Suzlon has teams of qualified auditors for conducting internal audits of various management systems like Quality Management System (ISO 9001), Environmental Management System (ISO14001), Occupational Health & Safety Management System (ISO 18001) & Information Technology Management System (ISO 27001).
Quality Management Organisation
To maintain the best quality standards, Suzlon has always been dedicated to Quality Management in an Organisation (QMO). The QMO implements and oversees the various practices involved in meeting the quality standards of the company. It uses strategic initiatives including Voice of Customer (VOC), and Supplier Quality Management (SQM) to ensure that the quality standards are maintained at the optimum levels. This allows to maintain continuous monitoring and ensures a high and sustained quality of products, processes and practices. The ultimate objective of the QMO is to ensure that the activities and initiatives implemented for quality are aligned with the overriding vision of Suzlon to be a quality leader.
Suzlon’s emphasis on auditing expertise and continuous improvement has helped the organisation to reduce management review time with the ‘One Product, One System' model.
The number of auditors assigned to various tasks is as follows:
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Quality Management Certifications & Policies
Establishment of an independent Quality Management Organization within Suzlon has helped it define a strategic roadmap that allows it to remain focused on key areas from quality control to quality excellence and ultimately to quality benchmarking that induces a state of future readiness within the organization. Quality Management Strategy is a practical approach that is well adapted to excel Suzlon's strategic business unit growth, cultural bandwidth, quality levels of manufacturing verticals along with backward integration. Quality Management at Suzlon seeks to continually leverage on its size by strengthening its execution capability to deliver a customer satisfied, reliable and robust user-friendly product, with a focus on rapid reduction of life-cycle cost of the product, efficient product performance that would ensure a sustained and profitable growth of the organization. To support this drive, environmental management is certified in accordance with the requirements of ISO 14001, health and safety management according to OHSAS 18001, and the quality management system in line with ISO 9001.
Q HSE policy :