Suzlon is committed to ensuring that its products and services adhere to the highest quality standard and meet statutory requirements to achieve stakeholder satisfaction and customer satisfaction. As a further endeavor, it has formulated a quality management strategy that encompasses initiatives like House of Quality and Quality Function Deployment (QFD), to name a few. Suzlon's quality management strategy seeks to embed the highest quality and performance excellence into the DNA of the Organization.
This quality management strategy is a practical approach designed to provide customers with products and services that maintain the best quality standards with continual improvement and safety-based thinking. Quality management and streamlined processes continually strengthen the company's execution capability and capacity and enable it to deliver reliable and user-friendly products. It also ensures customer satisfaction and focuses on reducing life-cycle costs rapidly. All this is done without compromising on the promise of powering a greener tomorrow. Besides providing renewable energy to society, Suzlon also makes efforts to reduce the carbon footprint with various other initiatives. Suzlon ensures that its manufacturing processes are designed for minimal carbon emissions.
Suzlon is a leader in delivering quality products because it has always been proactive in taking steps to minimize deviations in quality. The roadmap for Suzlon's quality initiative is to achieve standards of quality that benchmark with the world's best and instill them at all levels of the company. To support this quality drive, Environmental Management Systems is certified in accordance with the requirements of ISO 14001:2015, the Occupational Health and Safety Management Systems according to ISO 45001:2018, and the Quality Management Systems in line with ISO 9001:2015.
Vision & Mission
Quality Management Organisation
Certifications & Policies
Vision & Mission
Suzlon's vision for achieving the highest quality standard is to:
Suzlon's mission for its quality initiatives is to maintain a satisfied customer base, a qualitative supplier base, and a highly motivated workforce by delivering quality products and services. To achieve its mission, Suzlon commits itself to the following:
The Core Purpose
Suzlon has a team of qualified auditors for conducting internal audits of its various management systems, like Quality Management System (ISO 9001), Environmental Management System (ISO 14001), Occupational Health & Safety Management System (ISO 45001) & Information Security Management System (ISO 27001).
Quality Management Organisation
To maintain the best quality standards, Suzlon has always been dedicated to Quality Management in an Organisation (QMO). The QMO implements and oversees the various practices involved in meeting the company's quality standards. In addition, it uses strategic initiatives, including Voice of Customer (VOC) and Supplier Quality Management (SQM), to ensure that the quality standards are maintained at the optimum levels with improved yields. This allows the organisation to maintain continuous monitoring and ensure a high & sustained quality of products and services. The ultimate objective of the QMO is to ensure that the activities and initiatives implemented for quality are aligned with the vision of Suzlon to be a quality leader with satisfied stakeholders.
Suzlon's emphasis on auditing expertise and continual improvement has helped the organization to reduce management review time with the 'One Product, One System' model, and the same has been integrated.
The number of auditors assigned to various tasks are as follows:
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Quality Management Certifications & Policies
Establishing an independent Quality Management Organization within Suzlon has helped to define a strategic roadmap that allows it to remain focused on critical areas from quality control to quality excellence and ultimately to quality benchmarking that induces a state of future readiness within the organization. Quality Management Strategy is a practical approach well adapted to bolster Suzlon's strategic business unit growth, cultural bandwidth, quality levels of manufacturing verticals, and backward integration. Quality Management at Suzlon seeks to continually leverage its size by strengthening its execution capabilities. It delivers customer satisfaction through reliable and robust user-friendly products, focusing on rapid reduction of the product's life-cycle cost and efficient product performance that would ensure sustained and profitable growth of the organization. To support this drive, Environmental Management Systems is certified in accordance with the requirements of ISO 14001:2015, the Occupational Health and Safety Management Systems according to ISO 45001:2018, and the Quality Management Systems in line with ISO 9001:2015.
Q HSE policy :