Suzlon is committed to ensuring that its products and services adhere to the highest quality standard meeting statutory requirements, so as to achieve stakeholder’s satisfaction including customer. As a further endeavor, it has formulated a quality management strategy that encompasses initiatives like House of Quality and Quality Function Deployment (QFD), to name a few. Suzlon’s quality management strategy seeks to embed highest quality and performance excellence into the DNA of the Organization.
This quality management strategy is a practical approach that is designed to provide customers with products and services that maintain the best quality standards with continual improvement and safety based thinking. Quality management and streamlined processes continually strengthen the company’s execution capability & capacity and enable it to deliver products that are reliable, and user-friendly. It also ensures customer-satisfaction and focuses on rapid reduction in life-cycle costs. All this is done without compromising on the promise of powering a greener tomorrow. Apart from providing renewable energy to the society, Suzlon also takes efforts to reduce the carbon footprint with various other initiatives. Suzlon ensures that its manufacturing processes are designed for minimal carbon emission.
Suzlon is a leader in delivering quality products because it has always been pro-active in taking steps to minimize deviations in quality. The roadmap for Suzlon’s quality initiative is to achieve standards of quality that benchmark with the world’s best and instill them at all levels of the company. To support this quality drive, environmental management system is certified in accordance with the requirements of ISO 14001:2015, Occupational health and safety management system according to ISO 45001: 2018, and the quality management system in line with ISO 9001:2015.
Vision & Mission
Quality Management Organisation
Certifications & Policies
Vision & Mission
Suzlon’s vision for achieving highest quality standard is to:
Suzlon’s mission for its quality initiatives is to maintain a satisfied customer base, qualitative supplier base and a highly motivated workforce by delivering quality products and services. To achieve its mission, Suzlon commits itself to:
The Core Purpose
Suzlon's quality management process is driven by the goal of:
Suzlon has teams of qualified auditors for conducting internal audits of various management systems like Quality Management System (ISO 9001), Environmental Management System (ISO 14001), Occupational Health & Safety Management System (ISO 45001) & Information Security Management System (ISO 27001).
Quality Management Organisation
To maintain the best quality standards, Suzlon has always been dedicated to Quality Management in an Organisation (QMO). The QMO implements and oversees the various practices involved in meeting the quality standards of the company. It uses strategic initiatives including Voice of Customer (VOC), and Supplier Quality Management (SQM) to ensure that the quality standards are maintained at the optimum levels with improved yields. This allows to maintain continuous monitoring and ensures a high and sustained quality of products, processes and practices. The ultimate objective of the QMO is to ensure that the activities and initiatives implemented for quality are aligned with the overriding vision of Suzlon to be a quality leader with satisfied stakeholders.
Suzlon’s emphasis on auditing expertise and continual improvement has helped the organisation to reduce management review time with the ‘One Product, One System' model and same has been integrated.
The number of auditors assigned to various tasks are as follows:
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Quality Management Certifications & Policies
Establishment of an independent Quality Management Organization within Suzlon has helped to define a strategic roadmap that allows it to remain focused on key areas from quality control to quality excellence and ultimately to quality benchmarking that induces a state of future readiness within the organization. Quality Management Strategy is a practical approach that is well adapted to excel Suzlon's strategic business unit growth, cultural bandwidth, quality levels of manufacturing verticals along with backward integration. Quality Management at Suzlon seeks to continually leverage on its size by strengthening its execution capability to deliver a customer satisfied, reliable and robust user-friendly product, with a focus on rapid reduction of life-cycle cost of the product, efficient product performance that would ensure a sustained and profitable growth of the organization. To support this drive, environmental management is certified in accordance with the requirements of ISO 14001, health and safety management system according to ISO 45001, and the quality management system in line with ISO 9001.
Q HSE policy :