Suzlon is committed to ensuring that its products and services are the best-in-class worldwide. Towards furtherance of this endeavour, it has formulated a quality management strategy that encompasses initiatives like House of Quality and Quality Function Deployment (QFD), to name a few. Suzlon’s quality management strategy seeks to embed quality and the pursuit of excellence into the DNA of the company.
This quality management strategy is a practical approach that is designed to provide customers with products and services which boast of the best quality standards. Quality management and streamlined processes continually strengthen the company’s execution capability and enable it to deliver products that are reliable, robust and user-friendly. It also ensures customer-satisfaction and focuses on rapid reduction in life-cycle costs. All this is done without compromising on the promise of providing a greener tomorrow. Apart from providing renewable energy to society through its customers, Suzlon also takes efforts to reduce its own carbon footprint. Suzlon ensures that its manufacturing processes are designed for minimal carbon emission.
Suzlon is a leader in quality because it has been pro-active in taking steps to minimise deviations in quality. The roadmap for Suzlon’s quality initiative is to achieve standards of quality that benchmark with the world’s best and embed them at all levels of the company. To support this quality drive, environmental management is certified in accordance with the requirements of ISO 14001, health and safety management according to OHSAS 18001, and the quality management system in line with ISO 9001.
Vision & Mission
Core purpose
Quality Management Organisation
Auditing
Certifications & Policies
Downloads
Vision & Mission
Vision
Suzlon’s vision for its quality initiatives is to:
Be a quality leader in technology and sustainable stakeholder-centric management
Towards attaining this vision, Suzlon has invested its efforts in creating a quality-focused organisation wherein each employee and process is geared up towards meeting and maintaining the highest quality standards, thereby providing customers with the best-in-class services.
Mission
Suzlon’s mission for its quality initiatives is to maintain a satisfied customer base, qualitative supplier base and a highly motivated workforce by delivering quality products and services. To achieve its mission, Suzlon commits itself to:
Institutionalise customer focus on timely delivery, quality and product performance that satisfies the customers’ needs and expectations, thereby forging confidence and long term relationships.
Establish a qualitative supplier base with a strong focus on quality systems, products and continual improvement.
Pursue total quality in every aspect of the organisation.
Create an environment where a highly trained and motivated task force can deliver to their full potential.
The aim of the entire quality management approach is to formulate a set of systems and processes that not only delivers result in accordance with customer requirements but also encourages its employees to imbibe Suzlon’s quality philosophy.
The core purpose
The core purpose
Suzlon quality management is driven by the goal of:
Establishing objectives and processes necessary to deliver results in accordance with customer requirements and organisational policies.
Monitor, measure, and analyse quality levels to record current failures, potential failures and causes for these in an objective manner.
Educate employees and create awareness of the need for quality; foster personal concern for quality among all employees.
Encourage, appreciate and recognise employees who do good work in the area of quality and further Suzlon’s quality mission.
Set up and mentor quality councils to bring together professional quality staff, create a strong network of good governance and regular communication.
Suzlon has teams of qualified auditors for conducting internal audits of various management systems like Quality Management System (ISO 9001), Environmental Management System (ISO14001), Occupational Health & Safety Management System (ISO 18001) & Information Technology Management System (ISO 27001).
Quality Management Organisation
Quality Management Organisation
To provide quality of the best standards, Suzlon has a dedicated Quality Management Organisation (QMO). The QMO implements and oversees the various practices involved in meeting the quality standards of the company. It uses strategic initiatives including Voice of Customer (VOC), and Supplier Quality Management (SQM) to ensure that the quality standards are maintained at the optimum levels. To learn more about these strategic initiatives, download
. The QMO maintains continuous monitoring which ensures high and sustained quality of products, processes and practices. The ultimate objective of the QMO is to ensure that the activities and initiatives implemented for quality are aligned with the overriding vision of Suzlon to be a quality leader.
Auditing
Auditing
Suzlon’s emphasis on auditing expertise and continuous improvement has helped reduce management review time with the ‘One Product, One System model
The number of auditors assigned to various tasks is:
Internal Auditors for Integrated Management System – 139 auditors
Lead Auditor for Quality Management System (ISO 9001) – 18 auditors
Lead Auditor for Environment Management System (ISO14001) – 17 auditors
Lead Auditor for Occupational Health and Safety Management System (OHSAS 18001) – 37 auditors
Lead Auditor for Information Technology Management System (ISO27001) – 20 auditors
Establishment of an independent Quality Management Organization within Suzlon helped define a strategic roadmap with which to drive the organization on a focused goal from quality control to quality excellence and ultimately to quality benchmarking that induces a state of future readiness within the organization.
Quality Management Strategy is a practical approach that is well adapted to excel Suzlon's strategic business unit growth, cultural bandwidth, quality levels of manufacturing verticals along with backward integration. Quality Management at Suzlon seeks to continually leverage upon its size by strengthening its execution capability to deliver a customer satisfied, reliable and robust user friendly product, with focus on rapid reduction of life-cycle cost of the product, efficient product performance that would ensure a sustained and profitable growth of the organization, as leader in solution for wind sector.
To support this drive, environmental management is certified in accordance with the requirements of ISO 14001, health and safety management according to OHSAS 18001, and the quality management system in line with ISO 9001.
