Quality Management

Vision

Suzlon’s vision for achieving highest quality standard is to:

• Be a quality leader in technology and sustainable stakeholder-centric management
• Towards attaining this vision, Suzlon has invested its efforts in creating a quality-focused organisation wherein each employee and process is geared up towards meeting and maintaining the highest quality standards, thereby providing customers with the best-in-class services.

Mission

Suzlon’s mission for its quality initiatives is to maintain a satisfied customer base, qualitative supplier base and a highly motivated workforce by delivering quality products and services. To achieve its mission, Suzlon commits itself to:

• Institutionalise customer focus on timely delivery, quality and product performance that satisfies the customers’ needs and expectations, thereby forging confidence and long-term relationships
• Establish a qualitative supplier base with a strong focus on quality systems, products and continual improvement.
• Pursue total quality in every aspect of the organisation.
• Create an environment where a highly trained and motivated task force can deliver to their full potential.

The aim of the entire quality management approach is to formulate a set of systems and processes that not only delivers result in accordance with customer requirements but also encourages its employees to imbibe Suzlon’s quality philosophy.

The core purpose

Suzlon's quality management process is driven by the goal of:

• Establishing objectives and processes necessary to deliver results in accordance with customer requirements and organisational policies
• Monitor, measure, and analyse quality levels to record current failures, potential failures and causes in an objective manner
• Educate employees and create awareness of the need for quality; foster personal concern for quality among all employees
• Encourage, appreciate and recognise employees who do good work in the area of quality and further Suzlon’s quality mission
• Set up and mentor quality councils to bring together professional quality staff, create a strong network of good governance and regular communication

Suzlon has teams of qualified auditors for conducting internal audits of various management systems like Quality Management System (ISO 9001), Environmental Management System (ISO14001), Occupational Health & Safety Management System (ISO 18001) & Information Technology Management System (ISO 27001).

Quality Management Organisation

To maintain the best quality standards, Suzlon has always been dedicated to Quality Management in an Organisation (QMO). The QMO implements and oversees the various practices involved in meeting the quality standards of the company. It uses strategic initiatives including Voice of Customer (VOC), and Supplier Quality Management (SQM) to ensure that the quality standards are maintained at the optimum levels. This allows to maintain continuous monitoring and ensures a high and sustained quality of products, processes and practices. The ultimate objective of the QMO is to ensure that the activities and initiatives implemented for quality are aligned with the overriding vision of Suzlon to be a quality leader.

Auditing

Suzlon’s emphasis on auditing expertise and continuous improvement has helped the organisation to reduce management review time with the ‘One Product, One System' model.

The number of auditors assigned to various tasks is as follows:

• Internal Auditors for Integrated Management System – 139 auditors
• Lead Auditor for Quality Management System (ISO 9001) – 18 auditors
• Lead Auditor for Environment Management System (ISO14001) – 17 auditors
• Lead Auditor for Occupational Health and Safety Management System (OHSAS 18001) – 37 auditors
• Lead Auditor for Information Technology Management System (ISO27001) – 20 auditors